RETURN POLICY
We offer free returns or exchanges within 30 days of purchase for any product damaged upon delivery.
Please note:
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We do not cover lost or stolen items.
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Returns requested outside of this policy will not be eligible for exchange or refund.
To initiate a return or exchange:
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Email contact@skytowerstudio.com with the subject line: Return
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Include the following in your message:
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Your full name
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Order number
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Name of the damaged item
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2–3 clear photos showing the damage
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Once we receive your request, our team will review the information and respond with a resolution within 24–48 hours.
Need help? Email us at: Contact@skytowerstudio.com
FULFILLMENT
All orders are fulfilled on a first-come, first-served basis.
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After payment is processed (typically 2–3 days), orders are fulfilled and shipped promptly.
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You will receive a tracking number once your order has shipped.
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Most orders ship within 4–5 business days from the order date.
Custom or commissioned orders will follow a separate timeline, and fulfillment instructions will be shared upon order confirmation.